CHAMP Case Manager II

CHAMP · Santa Cruz, California
Department CHAMP
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $24.91 - $26.16 hourly

Housing Matters 

CHAMP Case Manager II 


Housing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. Under direction, Case Managers carry a service caseload providing housing stabilization social services and develop service plans which may include the need for specialized social services.

The Calwork Housing Assistance Move-in Program (CHAMP), is a multi-agency partnership that includes the CalWORKS department at County of Santa Cruz and requires individuals with a high degree of experience working collaboratively toward a common goal. Sensitivity to and understanding of family-specific challenges is necessary for this position. 

Distinguishing Characteristics

Case Manager II is the journey level case manager class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing and counseling skills to perform moderate to complex casework services. Some positions may act as lead case manager.

Typical Job Duties

Case Management:

  • Perform intake interviews, assessments, and assist participants in developing individual case plans.
  • Facilitate participants’ pathway to permanent housing in coordination with housing navigators and other programs, agencies, and organizations.
  • Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
  • Accept each participant for who they are and where they are, and then provide options, information and choices that allow for stimulating change.
  • Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
  • Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
  • Maintain confidentiality and treat participants with dignity and respect at all times.
  • Assist in overall administration of the program.
  • Perform other duties as assigned.

Ability To: 

  • Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
  • Establish and maintain effective working relationships with others, including clients, family members and others who may be under distress or duress.
  • Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.
  • Facilitate maximum client participation in service plans.
  • Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations;
  • Acting as a lead worker over a small group of case managers may be required for some positions.
  • Prioritize and respond to demands of caseload in a prompt and efficient manner.
  • Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.
  • Maintain current and accurate records.
  • Learn complex regulations, policies and procedures and apply them appropriately in management of assigned caseload.
  • Work effectively under pressure and deadlines.
  • Deal with hostile, aggressive and abusive persons.

Training and Experience:

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain these knowledge and abilities would be:

  •  A minimum of one year of experience performing social service casework services comparable to a Case Manager I at Housing Matters in an exceptional manner exceeding all standards and abilities,
  • A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.


Possession of a valid California Class C Driver's License or must be able to provide suitable transportation which is approved by the organization may be required for certain positions. 


$24.91 - $26.16 hourly 

Payment placement is dependent upon documented experience, training and education. This is a full time, hourly, benefited, non-exempt position. Occasional evenings and weekends required. Health Insurance and PTO benefits begin after a 30-day introductory period. Housing Matters is an equal Opportunity Employer.

Thank You

Your application was submitted successfully.

  • Location
    Santa Cruz, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $24.91 - $26.16 hourly