Direct Services Coordinator
Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. HSC is a leader in working to end homelessness. HSC is looking for individuals eager to make a difference and willing to enthusiastically commit to joining in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring.
Using a Housing First approach, Direct Services Coordinators (DSC) level I, II, and III are responsible for actively engaging participants and providing a safe, secure, clean and welcoming evening and daytime environment for all participants through face-to‐face contact during shift hours. The primary role of the DSC is to actively support program activities and participants’ housing goals.
Additionally, DSCs remain vigilant and available to handle all emergencies that may arise. DSCs are responsible for monitoring the dining hall restrooms and hygiene bay, as well as sanitizing and wiping down the shower units between use. Special focus will be the safety and needs of participants related to housing. Services will be delivered with dignity, professionalism and respect for all involved persons
DSC I is the entry level class and is expected to develop knowledge of the policies and program procedures of Housing Matters. DSC I will learn appropriate community resources and when to use them, and be trained in kitchen operations, incident reporting, heat treatment procedures, Hygiene Bay cleaning/disinfecting, and de-escalation and trauma informed care communication techniques. Incumbents are expected to gain the knowledge and abilities to be promoted to DSC II.
Typical Job Duties
Working Knowledge of
Some knowledge of
Positions include regularly scheduled as well as on-call Direct Service Coordinators. Morning shifts are 6:00am-2:00pm & 6:30am-2:30pm, evening shifts are 2:30pm-10:30pm. Weekend and evening shifts may be required.
Starting at $19.57 hourly.
This is a part time, non-exempt, non-benefitted.
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